Q1. What is the trade term? A1: FOB Shenzhen, FOB Shenzhen, CIF
Q2. How long is the warranty period? A2: One year warranty period.
Q3. How many colors are available? A3: Full color. We will provide, you can choose the color and picture you like.
Q4. How long is our production cycle? A4: Normally, the goods will be shipped within 15-20 days after receiving the deposit, and within 25-30 days in the peak season (August, September, October).
Q5. How long is the payment term? A5: T/T or Western Union. A 50% deposit is required when starting production, and the balance is paid before shipment after the goods are ready.
Q6. What are the packaging details? A6: Disassembly and assembly with carton and wooden box lined with foam protection. The glass parts are packed with foam and wooden frame to protect the items.
Q7: What support is needed to assemble this LED? A7: Each wall product comes with a detailed instruction manual in the package, and you can easily assemble it according to the drawings.
Q8: What documents will we provide? A8: Bill of Lading, Commercial Invoice, Packing List, Certificate of Origin, CE, EMC, ISO9001, OD certification. You or your agent can declare and clear customs for you with these documents.
Q9: If the product is damaged during transportation, how to get a replacement? A9: During transportation, our shipping agent will try their best to ensure the safety of the goods. If the product is damaged, they will be responsible. If it is not a very serious problem, we will help you and compensate for the damaged part.
Q10: If there are any parts missing in our goods, how long will it take you to ship? A10: If there are small parts missing, we will ship it to you as soon as possible by DHL within a week.
Audited Supplier 
){kind=link}